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School/Nursery/Company Name
How did you hear about Fawns?
If we contacted you were we courteous and professional?
If you phoned us was your inquiry dealt with appropriately?
Did we call you back when promised?
If one of our sales managers visited you....
Did you feel confident in their ability and knowledge?
Did we work with you on your ideas effectivly?
Were you happy with the designs provided?
Did you recieve your quotation on time?
Was your order taken efficiently and professionally?
Were you made aware of additional products?
Did your area sales manager take the time to explain the Maintenance Care required?
Was your order delivered/installed within the agreed time scale?
Did the installers arrive when expected?
Were there any problems on the install day or on completion of the installation?
If so were these resolved satisfactorily?
Are you pleased with the quality of the installation and equipment?
Was the site left tidy and to you satisfaction?
Do you have any additional requirements, now or in the future?
 
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Customer Satisfaction Survey

 

We would be grateful if you could spare a few minutes to complete this Customer Satisfaction Questionnaire your feedback is important to us to help us ensure that our standard of customer care exceeds expectations wherever possible.

 

If the question asked is followed by a tick box, please leave blank for 'no'

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